Q&A

The secret to repeat purchases (hint: it’s not discounts)

A men's underwear brand founder shares how he gets customers to keep coming back

The leadership coach retail execs rely on

What top performers gain from Carolyn Mahboubi’s coaching framework

Inside the boutique that shaped New York’s fashion scene

Charivari’s Ric Spencer on the store’s lasting influence, and what retailers can still learn from it

How to turn every customer interaction into a lasting relationship

TP’s Rebecca Brown shares what makes great CX, and how AI is changing the game

How one founder turned viral buzz into real retail growth

Leila Shams shares lessons on team-building and authentic strategy

The founder who walked from big retail

After “Shark Tank” and big-box deals, Gita Vasseghi shares what she learned

What to ask before you pick your storefront

Real estate expert Genny Chang shares advice on what to know before signing a commercial lease